Don't miss our holiday offer - up to 50% OFF!
Don't miss our holiday offer - up to 50% OFF!
Contact Us
We Are Here to Help
Contact Spare Parts Kenya — Get Help from the Traccx Team
Contact our spare parts team in Kenya any time you need help with an order, a return, a vendor enquiry, or anything else about the Traccx platform. We respond to all messages within 2 hours during business hours Monday to Saturday 8AM to 6PM East Africa Time. WhatsApp is the fastest way to reach us for urgent issues.
2 Hours
Response Time
Mon – Sat
Support Days
8AM – 6PM
East Africa Time
Choose Your Channel
How to Reach the Traccx Team
Pick the channel that works best for you. WhatsApp is fastest for urgent issues. Email is best for detailed enquiries with attachments.
Fastest Response
Send us a WhatsApp message for urgent issues — order problems, payment failures, or return disputes. We respond within 30 minutes during business hours.
Mon – Sat | 8AM – 6PM EAT
Chat on WhatsApp →Same Day Reply
Email Us
Send an email for detailed enquiries, vendor applications, press and media requests, partnership proposals, or any issue requiring photo attachments.
We reply same day before 6PM EAT
hello@traccx.store2 Hour Reply
Contact Form
Fill in the form below to send us a structured message. Select your enquiry type so we can route your message to the right team member immediately.
Scroll down to fill in the form
Go to Contact Form ↓Right Team, Right Answer
Contact the Right Department
Different issues go to different teams. Contact the right department to get a faster response
Buyer Support
Order issues, payment problems, delivery questions, return requests, and general buying help.
support@traccx.store
Vendor Support
Vendor registration, dashboard help, listing issues, payout queries, and seller account management.
vendors@traccx.store
Counterfeit Reports
Report fake or mislabelled parts. All reports investigated within 24 hours. Zero tolerance enforced.
reports@traccx.store
Partnerships and Media
Business partnerships, affiliate programme enquiries, press and media requests, and sponsorship proposals.
hello@traccx.store
Affiliate Programme
Affiliate registration help, commission disputes, payout queries, and referral tracking issues.
affiliates@traccx.store
Technical Issues
Website bugs, login problems, page errors, payment gateway failures, and any platform technical faults.
support@traccx.store
Send Us a Message
Check out latest products
New Arrivals
-
SALE 
Nissan X-Trail T31 Rear Shock Absorber — KYB Excel-G 2007–2013 (Single Unit)
Original price was: KSh 8,500.00.KSh 7,200.00Current price is: KSh 7,200.00.
Find Us
Business Hours and Location
🕐 Support Hours
Monday
8:00 AM – 6:00 PM Open
Tuesday
8:00 AM – 6:00 PM Open
Wednesday
8:00 AM – 6:00 PM Open
Thursday
8:00 AM – 6:00 PM Open
Friday
8:00 AM – 6:00 PM Open
Saturday
9:00 AM – 3:00 PM Open
Sunday
Closed
Public Holidays
Closed
📍 Contact Details
WhatsApp
General Email
Buyer Support Email
Vendor Support Email
Based In
Mombasa, Kenya
Serving all 47 Counties
Serving all 47 Counties
Website
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Quick Self-Help
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Still Need Help? We Are One Message Away.
Our team is real people based in Kenya who understand the local spare parts market. We do not use bots or automated replies — every message is answered by a human.
